FAQs
PawZen is a boutique dog brand offering thoughtfully curated essentials designed to bring comfort, balance, and style into everyday life with dogs.
We offer a carefully selected range of dog essentials, including rest and comfort items, walk and wear accessories, travel pieces, grooming tools, and enrichment products.
Orders typically ship within 12–15 business days. Once your order is dispatched, you’ll receive a tracking number to follow its progress.
After your order has been shipped, we’ll send you a tracking number via email so you can monitor your package every step of the way.
If you need to make a change or cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, changes may not be possible.
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we’ll be happy to assist you.
Return eligibility depends on the product and condition. Please contact us before returning any item so we can guide you through the process.
Our products are designed to suit a wide range of dogs. We recommend reviewing product descriptions and sizing details to ensure the best fit for your dog.
You can reach us anytime at pawzennshop@gmail.com . Our team is always happy to help with questions about products, orders, or general inquiries.
PawZen focuses on thoughtful design, calm aesthetics, and everyday functionality. We curate with intention so you can shop confidently without overwhelm.